You didn't start an NDIS business to spend 60 hours a week on admin.
Synqora helps growing NDIS providers automate repetitive workflows across rostering, intake, compliance, on-call, HR and accounts — using AI-assisted operational agents designed to reduce admin pressure and improve visibility.
Built for NDIS providers with 10–40 staff who want to reduce operational overhead, protect margins, and focus more on service quality.
If you run an NDIS provider, this probably feels familiar.
This is not a systems problem. This is an infrastructure problem.
6am shift cancellation
Worker calls in sick. Now you're scrambling on a Sunday morning to find a replacement before a participant is left without support.
11pm on-call stress
Phone won't stop. Incident escalations, family questions, medication queries — and you're the only one awake to handle them.
Missed intake enquiry
A new participant referral lands in an inbox no one checks for two days. They've already gone elsewhere.
Expired CPR or screening
A worker is rostered before someone notices their NDIS Worker Screening lapsed last week. Hello, audit risk.
Payroll & SCHADS confusion
Penalty rates, shift loadings, broken sleepovers. Every fortnight someone is unsure what's correct — and money leaks.
Audit preparation panic
Three weeks before audit, your team is hunting through email threads and shared drives looking for evidence.
Director burnout
You're the founder, the rostering coordinator, the HR manager, the compliance officer and the on-call escalation — all at once.
Manual admin overload
Spreadsheets, paper forms, half a dozen apps that don't talk to each other. The operational ceiling is real.
What changes when AI Agents handle the admin.
Every workflow remains human-supervised. AI Agents reduce repetitive coordination so your team can focus on care.
Sick worker at 6am
- Phone rings before the kettle's on
- Open 4 tabs, scroll spreadsheet, call 8 workers
- Find one available in 47 minutes
- Forget to check their CPR — find out later it expired
- Roster Agent surfaces top 5 compliant matches in seconds
- One-tap offer goes out — first acceptance auto-rosters
- Compliance verified before assignment (hard-stop)
- Human approval before publish — you stay in control
Intake enquiry after hours
- Email lands at 9:42pm Friday
- Sits unread until Monday afternoon
- Family follows up — twice — before getting a reply
- Lead has already signed with another provider
- Intake Agent triages and acknowledges immediately
- Captures structured data: supports, funding, urgency
- Schedules the right team member for follow-up
- Nothing falls through — every enquiry is tracked
Audit preparation
- Three weeks of evidence-hunting across drives and inboxes
- Compliance officer pulls late nights
- Last-minute panic over missing documents
- Stress permeates the whole leadership team
- Compliance Agent assembles audit pack continuously
- Worker docs, agreements, incidents, training — all linked
- Gaps surface 30+ days ahead with owners assigned
- Audit prep becomes a review, not a fire drill
Six human-supervised AI Agents.
One operational backbone.
Each Agent automates repetitive coordination — not clinical judgement. Humans stay in the loop on every decision that matters.
Roster Agent
Intake Agent
Compliance Agent
On-Call Agent
HR Support Agent
Accounts Agent
Reduce admin overhead without sacrificing service quality.
Synqora costs less than many part-time admin roles while helping automate workflows across rostering, intake, compliance, HR and accounts.
Estimated admin overhead comparison
Estimated savings are illustrative only and depend on each provider's current staffing, systems, workflows and implementation. ROI depends on your operational starting point.
- May reduce repetitive admin workload across operations
- Designed to support leaner operational structures
- Centralises workflows currently spread across many tools
- Improves visibility into roster, compliance and intake
- Estimated potential savings on coordination overhead
Compliance isn't a checkbox. It's a hard stop.
Synqora supports audit readiness with continuous evidence aggregation and database-level controls. It does not guarantee audit outcomes — but it makes them dramatically less stressful.
Green-Tick system
Workers reach 'shift-ready' only when every required document is uploaded, AI-verified and unexpired. Computed, not claimed.
Hard-stop rostering
Non-compliant workers physically cannot be rostered — controls enforced at the database layer, not the UI.
30 / 14 / 7-day expiry alerts
Document expiry surfaces with enough runway to act. Owners are assigned, not just notified.
Audit pack readiness
Worker docs, agreements, incidents and training assembled continuously — not the week before audit.
Workforce compliance dashboard
Live posture across the whole workforce, by site, team or function — drill-down to the source of truth.
AI OCR document reading
Extracts expiry dates, registration numbers and authenticity from screenings, CPR and ID — auto-populating worker records.
One unified platform. Built around how NDIS providers actually work.
The AI Agents operate inside a unified platform designed around the real workflow of NDIS providers — from intake to incident, from screening to shift, from agreement to audit.
Workforce Intelligence
Worker records, certifications, screenings and AI-verified compliance state.
Shift Intelligence
AI-assisted matching, continuity weighting, SCHADS-aware scheduling.
Compliance LMS
Role-based training pathways, expiry tracking and completion enforcement.
Participant Management
Plans, goals, supports and funding visibility in one place.
Service Agreements
Version-controlled agreements with signatures and plan linkage.
Governance & Incidents
Structured reporting, root-cause prompts and reportable-incident workflows.
Intelligence Hub
Predictive alerts on risks, expiries and operational anomalies.
Operational Dashboard
Live posture across compliance, fill rate, training and clinical safety.
Built from inside disability operations.
Synqora was created from the real-world pressure of running disability services — rostering gaps, compliance chasing, intake delays, audit preparation, payroll stress, and after-hours escalation.
This is not generic software adapted to NDIS. It is operational infrastructure designed around how providers actually work.
- Designed by people who've sat in the on-call chair
- Workflows shaped by real audit cycles
- Compliance logic built around NDIS Practice Standards
- Roadmap driven by operational pain — not feature lists
Better operations create better care.
When admin chaos reduces, leaders and teams get back the time, energy and headspace to focus on what actually matters.
Enterprise-grade. Audit-ready. Operationally safe.
Australian-hosted infrastructure
Data residency in Australia, with managed cloud infrastructure.
Role-based access control
Granular permissions scoped to site, team or function.
Immutable audit logs
Every action timestamped, geo-tagged and attributed to a user.
Encrypted systems
Documents and operational records encrypted at rest and in transit.
Human-supervised AI
AI Agents propose and prepare; humans approve and act.
Compliance-first workflows
Controls enforced at the database — not just at the interface.
Simple monthly pricing. Onboarding included.
Flat-rate plans without per-user penalties. Designed to scale with your provider, not punish you for growing.
- All core modules
- 2 AI Agents included
- Email support
- Guided onboarding
- No per-user penalties
- All core modules
- 4 AI Agents included
- Priority support
- Onboarding included
- Compliance dashboards
- Audit pack assembly
- All 6 AI Agents
- Dedicated success partner
- SSO & advanced governance
- Tailored onboarding programme
- Integration support
Final pricing may vary depending on integrations, implementation requirements and support needs.
Frequently asked questions.
Stop running your provider reactively.
Book a free Operational Diagnosis — a focused conversation about your current admin load and where AI Agents could give you back the most time.
90 minutes. No sales pressure. Walk away with a clearer view of your operational priorities.